Hotel taxi price is fair. Room is fine. Staff there speaks nice English. Good facilities. Exchange rate is fine. I stayed in 10th floor. And it's quite quiet with a nice sleeping envioronment. TV fans must be careful, since there are TV programmes with many different languages from different countries haha.
Swimming pool is small. Food is far more expensive compared to food in normal restaurants in Hanoi. Internet is not so stable while using some foreign online software.